Shipping policy

Experience the joy of personalized shopping with VivaLena, where each product is crafted just for you once you place your order. Our global network of artists and manufacturers means we can offer a diverse range of products with varying delivery times to match.

Comprehensive Shipping Details:

  • Production Lead Times: Vary by product, ensuring quality is paramount. Expect a range of 2-7 business days depending on the item.
  • Shipping Windows: After production, items typically arrive within 3-15 business days, subject to your location and the specific product.
  • International Shipping: Orders may be subject to additional fees imposed by local carriers and customs which are beyond our control.

Detailed Estimated Time of Arrival (Business Days):

  • Production (2-7 days) + Shipping (3-15 days).

Order Tracking:

  • A confirmation email with tracking info will be sent once your order ships.
  • If tracking updates are not immediate, allow for a short delay before the system reflects the current status.

Address and Delivery Policies:

  • Confirm your delivery address at checkout; incorrect addresses are not our responsibility.
  • We cannot ensure parcel safety if you redirect your shipment after dispatch.

Important Considerations:

  • The provided timelines are for US / German / Austrian and Swiss orders with standard shipping. International shipping may vary.
  • Estimates are not guarantees; they are subject to production loads and carrier schedules.
  • Delivery delays may occur due to unforeseen issues with suppliers or carriers.
  • Holiday seasons and peak times may extend delivery windows.
  • Customs processes for international orders can introduce additional delays.
  • Please be aware that additional costs such as customs fees may occur during shipping, which are beyond our control and cannot be covered by VivaLena.

Customer Assurance:

  • If you have any questions or need assistance with your shipping options, please reach out to us at info@vivalena.com. We're here to ensure your VivaLena experience is seamless from click to delivery.